Privacy Policy

Last updated: February 1, 2026

Reconara, Inc. ("Reconara," "we," "our," or "us"), headquartered in New Haven, Connecticut, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform.

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, job title, and password when you create an account.
• Payment Information: Billing address and payment method details processed through our third-party payment processor.
• Usage Data: Information about how you use our platform, including queries, reports generated, and features accessed.
• Communications: Information you provide when contacting support or participating in surveys.

2. Information Collected Automatically

When you access our services, we automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Cookies and similar tracking technologies
• Performance and analytics data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our platform and services
• Process transactions and send related notifications
• Respond to your requests, comments, and questions
• Send marketing communications (with your consent)
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Connected Through Integrations

When you connect third-party financial systems (such as ERPs, data warehouses, and CRMs) to Reconara, we access your financial data through read-only connections. We do not:

• Modify or write to your connected data sources
• Use your financial data to train AI models
• Share your financial data with third parties
• Retain your financial data beyond your active subscription period

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who perform services on our behalf (hosting, analytics, payment processing).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given explicit permission.

6. Data Security

We implement industry-standard security measures including:

• SOC 2 Type II certification
• AES-256 encryption at rest and TLS 1.3 in transit
• Regular penetration testing and security audits
• Role-based access controls and audit logging

7. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. We retain usage data for up to 24 months for analytics purposes. You may request deletion of your data at any time by contacting privacy@reconara.com.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

9. Cookies

We use essential cookies to operate our platform and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Reconara, Inc.
New Haven, CT 06510
privacy@reconara.com